P>Turning to a few specific thoughts with respect to creating a people empowered, energetic, and fun-loving business environment. Visibly display your humanistic philosophy and your focus on people all over your company. If it's public, you have to dedicate yourself to it or be known as a phony and a hypocrite. Orient your mission statement in terms of how you want to treat your internal and external customers; that makes it both meaningful and eternal. I laughed when a consultancy came to us and said, "We'll help you draw up your mission statement." I said, "Well, by God, if we can't draw up our own mission statement, I think we ought to fold this and go out of business, because do you think we don't know what our mission is?" We were never approached by several people from outside who said, "You've had your mission statement for a long time, and it will help you refresh it." We said, "Well, that's like saying that Deuteronomy and Ecclesiastes have been around for a long time, and we'll kind of refresh them and bring them up to date, because if you focus on your people, your mission statement is eternal." Describe what you're looking for in new hires. It's amazing how many people don't do that; they're just kind of filling slots as they come open. And frequently refresh your recruiters and your interviewers as to those criteria. For instance, at Southwest Airlines, only by way of exemplar, we're seeking new hires with a warrior spirit, a servant's heart, and a fun-loving attitude. Hire for attitude, train for skills, and look for leadership capability in every potential employee. Bad attitudes metastasize throughout your organization, no matter where they're located. We will take a person with a positive attitude and lesser education, experience, and expertise over someone...
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Southwest customer service Form: What You Should Know
July 17, 2024 — The Southwest Airlines Commercial Air Carrier License is issued by FAA pursuant to 15 U.S.C. § 44(a). The. March 5, 2024 — The Airman Certification Program (“CCP”) is established to provide airline transportation pilot certification. The. February 17, 2024 — Southwest Airlines establishes a new customer service center (CSC) in Houston to provide customer service and provide a dedicated resource for complaints and questions. The. January 11, 2024 — The Air Carrier Authorization (ACTA) is issued by the FAA to allow Southwest Airlines' flight attendants to work in non-priority sectors of flight, thereby relieving restrictions placed on flight attendants in the domestic passenger aircraft (CAF); thus relieving Southwest Airlines employees of having to have a flight attendants license. The. November 6, 2024 — Southwest Airlines becomes the first and largest U.S. airline to have a program on board with an on-board computer system (OBIS). The. April 10, 2024 — Southwest Airlines establishes its customer service center to provide customer care products and services.
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