Southwest Airlines is not receiving positive feedback this Thanksgiving holiday. A new report has ranked the Dallas-based airline as the worst among major carriers for lost or damaged bags. The union representing baggage handlers claims to know the reason behind this. Natalie Solis reports on this story from the studio tonight. The report is from the Department of Transportation and examines lost bag claims from January to September of this year. Southwest lost four out of every thousand bags during this period. While this may not seem like a significant number, it was enough to put the airline below its competition. Baggage handlers for Southwest Airlines were protesting at Dallas Love Field, carrying signs to show their grievances. The transportation workers' union, Local 555, states that baggage handlers have been without a contract since 2011, with negotiations stalling over higher wages and additional staffing. The news of the new report, as we enter peak travel season, is personally embarrassing for our employees. The recipe for success at Southwest has always been taking care of employees, who in turn take care of the customers. When customers are satisfied, they come back, and shareholders are happy. However, this is not happening anymore. An employee who has been with Southwest for almost 23 years states that this is the worst it has ever been and it keeps getting worse. Smooth travel experiences carry weight with flyers. Some passengers express satisfaction with Southwest, noting that they have never had any problems with the airline and appreciate their punctuality and reliable service. Additionally, Southwest is the only carrier that does not charge for checked bags, a fact that customers appreciate as it saves them from incurring additional fees. However, it is argued that with the policy of free bags, there is a greater need for...
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Southwest Damaged Baggage Claim Form: What You Should Know
You and up to five other passengers can make a claim in person when you call the Baggage Service. The Southwest Airlines Community Feb 12, 2024 — When you receive your bag, please remove it from the baggage claim and call the Southwest Airlines Baggage Service Office. We will send you the Southwest Airlines Baggage Claim Form. Get Southwest Airlines Baggage Claim Form — US Legal Forms If you need help, go to the Southwest Airlines Baggage Service Office to get your claim form. If your luggage or bags were damaged during luggage loading, follow these steps: If You Were Lost or Damaged Your Baggage in the Flight In cases of the following: When you left your baggage at the airport, call the baggage claim, and we will give you the name of the airline, type of bag, and the reason for the delay. Note that you do not need a receipt to report a lost or damaged bag. If you lost your bag on the plane If your luggage was delayed or lost, Call (domestic) or (international) from United, JetBlue, Virgin America, Delta, Alaska Airlines, Southwest Airlines, and Star Alliance. Or you can call Southwest Airlines Customer Care for International, Southwest Airlines, or Star Alliance Travel Agent (if you were delayed on domestic flights, call Southwest Airlines Customer Care for Domestic flights). Check with your airline in the time you left the baggage at the airport. If you know why your bag was delayed or lost, you can use the following: Checking Tickets for Your Baggage If you checked in your baggage, follow these steps to report the loss of your bag. Make a call to 1-800-WESTWORLD) from United, JetBlue, Virgin America, Delta, Alaska Airlines, Southwest Airlines, and Star Alliance. If your bag was left on the airline's plane, you'll take the ticket to your assigned gate and go through the check-in process again. When you arrive at your gate, you'll have to show your ticket with you to the agent that will check your bag. They'll mark your ticket as an “unattended bag” under the “Checked Luggage” section of your baggage declaration.
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